RenoVote.
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Help and troubleshooting

Find your problem, try the fix. Each answer is short on purpose.

I can't sign in

  • Use the email address your invitation went to.
  • Passwords are at least 8 characters.
  • There is no reset link on the sign-in page. Ask the person who runs your workspace.
  • No account yet? Ask a project owner for an invitation.
  • Invitations expire after seven days.
  • On the invitation page, ask for a fresh link.
  • Or ask the owner to resend it from Members.

A page is empty

  • Check the address and project drop-downs at the top.
  • Is the project archived? Archived projects are read-only.
  • Check the filters on the page (phase, room, vendor, category).
  • New project? It starts empty. Add phases and tasks.

I can't vote

  • Are you signed in?
  • Is the idea Approved or Rejected? Voting is closed. Set it back to Pending to reopen.
  • Is it archived? Restore it first.
  • Are you a member of the project?

I can't edit

  • A Viewer can look and vote, but not edit.
  • An archived project cannot be changed. Restore it first.
  • Ask the owner to change your role.

Import from URL didn't fill anything in

  • Some product pages cannot be read.
  • Save the link anyway and type the details.

My showcase is empty or missing things

  • Is the project switched to Public?
  • Is the address public too?
  • Did you Publish? Changes stay private until you do.
  • Check the switches in the gear settings.
  • Vendors and cost items start switched off.
  • Look at the item's own Sharing or Public switch.

Publish is greyed out

There is nothing new to publish. Make a change first.

I published something by mistake

  • Open the clock icon (version history).
  • Choose an earlier version and Restore Version.

Prices look wrong

  • Check your Currency under Profile.
  • Check the filters on the Budget page.
  • Prices are hidden publicly if Show Prices is off.

I can't add another project or person

You have reached a plan limit. Check Plan & usage on Profile. See Billing and plans.

Projects or a showcase disappeared after my plan changed

  • RenoVote archives things that no longer fit your plan.
  • A message at the top says what.
  • Nothing is deleted. Restore it when you have room.

I can't find Billing or Emails

  • Billing is on hosted workspaces only.
  • Emails is for owners, and not on every workspace.

Still stuck?

Ask the person who runs your workspace. They can check your role and your plan.

Need help?